Cal Poly Pomona I&IT Alerts and Status

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June 21st, 2013

Blackboard’s regular quarterly maintenance, scheduled to conclude at 12 noon today, is continuing because of a technical issue.  I&IT technical staff members are addressing the issue and expect to have a resolution sometime this afternoon.



May 20th, 2013

Access to Spring 2013 term data in Blackboard has been restored.
I&IT is aware of a problem with the Blackboard system blocking students from their Spring 2013 courses.  I&IT technicians are looking in to the problem and will update this site with additional information shortly.  We apologize for the inconvenience.

May 16th, 2013

As of 5pm on Thursday, May 16th, all student/public services have been restored or recovered. Some internal services, of a non-critical nature, remain unavailable at this time. Given the nature of the remaining systems, no further updates regarding this incident will be posted. I&IT will perform a post-incident analysis and review of our processes and procedures that will result in a formal report and recommendations that will be made available to the campus community.

I&IT Operations
Cal Poly Pomona

May 15th, 2013

System Updates

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Restoration of service continues and as of this morning Adobe Connect has been returned to operational status.  Additional system updates should be available before noon.  For the latest system status, please check the online log at: http://www.csupomona.edu/~iit/updates/IIT_Systems_Status.pdf

May 14th, 2013

System Updates

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Exchange Public Folders, Webwork (used by the Math Department), Campus Call Center, and eHelp Wiki have been added to green status.  The latest update is available from here:  http://www.csupomona.edu/~iit/updates/IIT_Systems_Status.pdf
As of 5pm today, most of the campus’ critical and most widely used systems have been restored and returned to a normal operational status.  This includes an alternative method for accessing the registration functions of BroncoDirect.  The BroncoDirect links on the campus’ home page have been updated to the new location and additional information is available in the PolyCentric article on How to Register for Classes through PeopleSoft.

Given the progress of the recovery, I&IT staff expect that most of the campus’ services will be recovered by the end of the week.  Additional cleanup of secondary and development systems will take a bit longer, but that work is also expected to be completed by the end of the month.

We appreciate your patience as we continue to restore services to the campus community.

I&IT Operations
Cal Poly Pomona
During the recovery process, I&IT has been maintaining a system status log that provides service/server specific updates.  This report is now available online in addition to the general updates that are posted on this web site.  Please check the log for the status of specific services, as the log updates will not necessarily correspond to timing of update messages on CPP Alerts.
I&IT is continuing to work to recover from a major system failure that occurred yesterday morning.  Our immediate focus is to ensure that the most critical student services are operational, but unfortunately BroncoDirect access for students is still unavailable at this time.  I&IT is working on a substitute for BroncoDirect and instructions will be made available later today.

The following systems have been restored to normal operating status.

  • Web Applications - My Control Panel, Campus Maps, Public Schedule, ASI Elections, Bronco411

  • CBORD - Provides BroncoCard transaction processing

  • files.csupomona.edu - Provides simple access to ZFS user and group storage

  • Mailman - Provides group mail and mass email moderation

  • ID Management - Provides ID related data to campus services

  • RADIUS - Provides authentication for VPN and Wireless

  • Viking - Alumni-Donor Database

  • RDS - Campus datawarehouse build server

  • Cascade- Provides publishing to campus home page servers

  • Web Help Desk - Help Desk ticketing system

Central IT Services Update

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Several campus services have been restore to normal operations overnight. An update from I&IT will be sent out shortly.
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